AI assistant
Hand-off to your support team with full context
The assistant answers what it can and hands the rest to your team. A case arrives with everything needed to answer it, so nobody has to ask the customer to start again.
Released · in the changelog
See it in action
The problem
Assembly calls usually start with five questions: which product, which step, which part, what did you try, can you send a photo. That is the slow part of every ticket.
How it works
- 1
The assistant opens the case
When it cannot help, or the customer asks for a person, it sends the case to your support team.
- 2
Everything in it
Product, step, the conversation so far, and the photo if there is one.
- 3
Your channel
Cases go to your support e-mail or to any helpdesk through a webhook.
- 4
Reply from UnboxStep
In “Customers to answer” you read the conversation and reply by e-mail; the reply is translated into the customer’s language.
What you get
- Your team gets only the questions the assistant could not answer
- No back-and-forth to find the product and step
- Replies in the customer’s language
Questions
Which helpdesks does it work with?
Any helpdesk that accepts e-mail or a webhook.
What happens when AI credits run out?
Guides keep working. The assistant hands questions to your support team.
New to interactive assembly guides? Read PDF manual vs interactive 3D guide, or see all guides and video tutorials.
Related features
“A part is missing” — checked before support
The assistant checks whether the part belongs to a later step or is already fitted, and only then opens a case.
Learn moreSee where customers get stuck
Questions, drop-off and ratings by step, so you fix the product and the manual.
Learn moreAn AI assembly assistant on every step
The assistant sees the step your customer is on, its parts and hardware, and answers in their language. Part numbers in an answer open the part in 3D.
Learn more